Returns
Returns & Refunds policy
Thank you for shopping with Cuddle Chime. We strive to ensure that you are delighted with your purchase. Due to the handcrafted nature of our baby crochet rattles and to ensure hygiene and safety, we have specific guidelines for returns, exchanges, and refunds.
Returns and Refunds:
Non-Returnable Items:
- We do not accept any returns if the box has been opened and the product has been touched. This is to maintain the integrity and hygiene of our handcrafted items.
- If the sticker on the product packaging box is broken, we cannot accept any returns, exchanges, or refunds.
Damaged Products:
- If your package arrives damaged (e.g., the box or rattle is damaged), we will accept the return and cover the return shipping costs.
- To initiate a return for a damaged product, please contact us at cuddlechime@gmail.com with proof of the damage.
Refunds:
- We offer a generous 7-day refund turnaround from the time you receive your product, provided the sticker on the product packaging box is intact. Please do not peel the sticker off and place it back on. We are able to tell.
- If the package is damaged upon arrival, please send proof to cuddlechime@gmail.com to process your refund.
- Refunds can be processed within 7-14 business days of receiving your request.
Exchanges:
Conditions for Exchanges:
- Customers can request an exchange within 7 days of receiving the product, provided the tag on the product packaging box is intact.
- We offer a one-time exchange per year for each customer.
- Customers must cover the return shipping costs for the exchange.
- We will cover the shipping costs for sending the exchanged product to you.
Exchange Process:
- To initiate an exchange, please contact us at cuddlechime@gmail.com - We cannot guarantee the availability of a specific product at the time of the exchange.
- If the sticker on the product packaging box is broken, we cannot accept the exchange.
If you have any questions or need further assistance, please do not hesitate to contact our customer service team at cuddlechime@gmail.com.
Thank you for your understanding and cooperation.
Cuddle Chime Team